the future will look like the present until you practice something different,

create your future today.

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Be sure to download lessons and complete final exams for the class or classes you are officially enrolled in. Final grades and academic credit can only be assigned to CNM students who are officially registered as verified by the final class list.

Orientation and Forms

• How These Courses Work
• Recommended Books
• Application for CQI Certificate/Skills Set

BA 1150 (BA 101) Introduction to Quality Management

• Syllabus
• Correspondence Problem/Exam
• Lesson One: Why Quality? What is Quality?
• Lesson Two: The Deming Management Method
• Lesson Three: Systems Thinking and Operational Capability
• Lesson Four: Plan. Do. Study. Act.
• Lesson Five: Applications for Principles of Quality Management

BA 1151  (BA 102) Fundamentals of Continuous Quality Improvement

• Syllabus
• Correspondence Problem/Exam
• Lesson One: What is CQI? Why Measure?
• Lesson Two: SPACES - Selecting Quality Measures that Matter
• Lesson Three: Listening and Responding to Customers
• Lesson Four: Customer Profitability and the Variation Principle
• Lesson Five: Quality "Control" and Continuous Improvement

BA 1152  (BA 103) Quality Tools for Business Performance Improvement

• Syllabus
• Correspondence Problem/Exam
• Lesson One: FOCUS on Performance Improvement: Find a Process
• Lesson Two: Organize A Performance Improvement Effort
• Lesson Three: Clarify Current Knowledge of the Process
• Lesson Four: Understand Process Variation and Performance Capability
• Lesson Five: Select and Test Changes Aimed at Performance Improvement

BA 2153 (BA 104)  Teambuilding for Quality

• Syllabus
• Correspondence Problem/Exam
• Lesson One: Why Do We Need A Team?
• Lesson Two: Leading and Launching A Winning Team
• Lesson Three: Types of Teams and Team Players
• Lesson Four: Why Teams Fail

BA 2154 (BA 105)  Reengineering for Quality: Creativity in Business

• Syllabus
• Correspondence Problem/Exam
• Lesson One: The Need for Creativity and Innovation
• Lesson Two: Creativity is a Choice
• Lesson Three: Customer-centered Business Creativity
• Lesson Four: Creativity and the Business Life Cycle
• Lesson Five: Creative Leadership and Reengineering

BA 2155 (BA 106)  Quality Leadership

• Syllabus
• Correspondence Problem/Exam
• Lesson One: Over-managed, Under-led: What Leaders Really Do
• Lesson Two: Leadership is Personal
• Lesson Three: Several Habits of Effective Leaders
• Lesson Four: Situational Leadership
• Lesson Five: Practical Leadership Emphases, Skills and Tools

BA 2096 Fundamentals of Lean Management

• Syllabus
• Correspondence Problem/Exam
• Lesson One: Lean Thinking - How Businesses Create (and Destroy) Value
• Lesson Two: Lean Solutions - Produce Only What Customers Truly Value
• Lesson Three: Create Continuous Flow to Optimize the Value Stream
• Lesson Four: Using "Pull" Systems to Reduce Lead Time & Over-production
• Lesson Five: 5S and Lean Leadership

Copyright ©  Brian Cooke, Iris Learning, 1994-2010, all rights reserved.